Q: Can I use the hotel facilities on the day of departure?

Yes, you can continue to use the hotel facilities and enjoy a relaxed end to your stay.

Q: Are there any restrictions for pets?

Yes, pets are not allowed in the dining rooms, spa area, swimming pool or sunbathing lawn.

Q: Is there anything I should bring for my pet?

We recommend bringing your own blanket or basket , so your pet feels comfortable in your room.

Q: Can I visit the hotel all year round?

Yes, the hotel is open all year round and offers suitable experiences in every season.

Question 1

What is included in the price of my stay at the Hotel Teutschhaus?

Accepted Answer

The price includes a rich breakfast buffet with a vitality corner and – if half board is booked – a 3-course choice menu with salad buffet. You can also use all hotel facilities and enjoy all included services, including:

Rooms with breakfast, half board or full board (half or full board can be added from a minimum of 2 nights)
In summer, dinner is served as a buffet in the hotel garden
Lift
Free Wi-Fi
Air conditioning
Shuttle service from the nearest railway station Margreid-Kurtatsch on arrival and departure days
Large car park
Spa area with Finnish sauna, steam bath and relaxation room
Guest pass with discounts on various services
Children’s playground, boccia and table tennis
Locked and video-monitored garage for motorcycles and bicycles
Parking space for motorcycle trailers
Workshop corner with bike repair stand
Free, professionally prepared tour descriptions with overview map and GPS data

Question 2

When can I arrive and check into my room?

Accepted Answer

Your room will be available on the day of arrival at the latest from 3:00 pm. You are welcome to use the hotel facilities before that.

Question 3

By when do I have to check out on the day of departure?

Accepted Answer

The room must be vacated by 10:00 am on the day of departure. Late check-out is available on request and for a fee.

Question 4

Can I use the hotel facilities on the day of departure?

Accepted Answer

Yes, you can continue to use the hotel facilities and enjoy a relaxed end to your stay.

Question 5

What payment methods can I use at the hotel?

Accepted Answer

You can pay in cash (up to €4,999.99), by debit card, credit card, non-transferable cheque or bank transfer.

Question 6

Can I bring my dog?

Accepted Answer

Pets are welcome on request. A charge of €20 per day applies (food not included).

Question 7

Are there any restrictions for pets?

Accepted Answer

Yes, pets are not allowed in the dining rooms, spa area, swimming pool or sunbathing lawn.

Question 8

Is there anything I should bring for my pet?

Accepted Answer

We recommend bringing your own blanket or basket, so your pet feels comfortable in your room.

Question 9

Can I visit the hotel all year round?

Accepted Answer

Yes, the hotel is open all year round and offers suitable experiences in every season.

Question 10

Do I have to pay a deposit and is travel insurance recommended?

Accepted Answer

A deposit may be required to confirm your booking. We also recommend taking out travel insurance to protect yourself against unforeseen events.

Question 11

Can I book the hotel as a group or for a training camp?

Accepted Answer

Yes, the hotel is ideal for group holidays and training camps. We will be happy to provide you with an individual offer tailored to your needs.

Question 12

Can I take part in events even if I am not a hotel guest?

Accepted Answer

Yes, selected events at the hotel are also open to external guests. Orchard and vineyard tours and wine tastings can also be attended by non-hotel guests. The spa area, however, is reserved for hotel guests only.

Question 13

What MoHo (motorcycle) services can I expect at the hotel?

Accepted Answer

We offer special services for all motorcycle enthusiasts:

Parking spaces for trailers and motorcycles (covered and lockable)
Workshop corner with tools; chain spray and cleaning products available free of charge on request
Air pump and universal stand for lifting the rear wheel
Motorcycle washing area: hose, sponge and cleaning products (on request)
Hanging facilities for clothing and boot dryers
Laundry service: washing of sweaty or wet clothing (for a fee)
Prepared tours and roadbook or tour maps for the region
GPS tours available for download on the website and in the hotel (extended offer)
Bike info corner with guest A–Z: workshops, tyre dealers, petrol stations, events, etc.
Individual tour advice
Guided motorcycle tours: we are happy to organise guided tours in South Tyrol and neighbouring Trentino
Overview maps and motorcycle magazines
Luggage storage for multi-day tours
Tyre service via local dealers

Question 14

What experiences are available around the hotel?

Accepted Answer

A wide range of experiences awaits you:

Seasonal tips for hiking, biking, discovering, enjoying, tasting and relaxing
Holidays for all the senses in the holiday region of Southern South Tyrol all year round
Ideal location between Bolzano and Trento
Discover the South Tyrolean Wine Road
Swimming in Lake Kaltern – the warmest bathing lake in the Alps
Explore the Bletterbach Gorge
Experience nature in the Trudner Horn Nature Park
Stroll through Neumarkt – one of the most beautiful village centres in Italy
Let yourself be pampered by us and the region
From bike highlights to varied hiking tours
Exclusive wine experiences with guided tours and tastings
Visit to the farmers’ market and guided tour of Neumarkt
Relaxation through forest bathing in nature
Orchard and vineyard tours
Daily rental of city bikes or mountain bikes
Daily rental of e-bikes
Wine tasting “Walter Teutsch” in the historic wine cellar

Question 15

What are the cancellation conditions?

Accepted Answer

Up to 21 days before the agreed arrival date: only the deposit (30%) paid to confirm the booking will be retained and, if no travel cancellation insurance has been taken out, it will be credited towards a future stay
Cancellation up to 20 days before arrival: 40% of the agreed total price, minus the deposit (30%) already paid
Cancellation up to 15 days before arrival: 60% of the agreed total price, minus the deposit (30%) already paid
Cancellation less than 8 days before arrival: 70% of the agreed total price, minus the deposit (30%) already paid
No-show: in the event of non-arrival without cancellation, the guest is required to pay 70% of the agreed total price. The agreed price includes accommodation, board and any additional services. If not all booked beds are used or are cancelled, the percentage applies only to the agreed price of the unused or cancelled beds

Question 16

When is breakfast served?

Accepted Answer

From 7:00 am to 10:00 am, with a rich buffet featuring local and homemade products.

Question 17

When is the restaurant open?

Accepted Answer

Our à la carte restaurant is open all year round:
Lunch: 12:00–2:00 pm
Dinner: 6:30–9:00 pm
From November to February, reduced opening hours may apply.

Question 18

When is the outdoor swimming pool open?

Accepted Answer

The outdoor pool with integrated whirlpool and sunbathing lawn is open daily from mid-May to mid-September, from 8:00 am to 8:00 pm.

Question 19

Can I dine à la carte at the hotel?

Accepted Answer

Yes, if you book your room with breakfast, half board or full board, you can dine à la carte. Alternatively, you can also book half board or full board.

Question 20

Can I book the hotel as a wedding venue?

Accepted Answer

Yes, the hotel is ideal for special occasions and offers ample indoor and outdoor space with a festive setting.

Question 21

Is the water drinkable and is drinking water available in the spa?

Accepted Answer

Yes, the water in the hotel is drinkable. Tea is available in the spa area.

Question 22

Can I rent the wine cellar for a private event?

Accepted Answer

Yes, the wine cellar can be rented for private events.

Question 23

Is there a hotel car park?

Accepted Answer

Yes, the hotel offers a large car park.

Question 24

Is there parking for motorcycle trailers?

Accepted Answer

Yes, a dedicated parking space for motorcycle trailers is available.

Question 25

Is there a motorcycle garage?

Accepted Answer

Yes, the hotel has a locked and video-monitored motorcycle and bicycle garage.

Question 26

Is there an electric charging station?

Accepted Answer

Yes, a universal charging station for electric cars is available for a fee. In addition, a supercharger and two fast-charging stations are located opposite the town hall square.

Question 27

Are there bike or motorcycle tour suggestions directly from the hotel?

Accepted Answer

Yes, free, professionally prepared tour descriptions with overview maps and GPS data are available. In addition, guided bike and motorcycle tours are offered upon advance booking. The location, just 500 metres from the Etschtal valley cycle path, is particularly appreciated.

Question 28

Can I book massages?

Accepted Answer

Yes, massages can be booked in advance and for a fee.

Question 29

Is there a guest card at the hotel?

Accepted Answer

Yes, you receive the Südtirols Süden Card, which allows you to use all public transport in South Tyrol free of charge, including on arrival and departure days.

Question 30

How much does the travel cancellation insurance cost?

Accepted Answer

The premium depends on the total price of the booked trip.

Question 31

How many rooms does the Hotel Teutschhaus have?

Accepted Answer

The hotel has around 70 rooms, differing in style, facilities and character to meet the various needs and preferences of guests.

Useful information

Your holiday details